COMPLAINTS BOOK

In accordance with the provisions of the Peru Consumer Protection and Defense Code, this institution has a Complaints Book available for you.

¹COMPLAINT: Disagreement related to products or services.
²GRIEVANCE:Disagreement not related to products or services; or discomfort or dissatisfaction regarding customer service.

NOTE: The response to this complaint or grievance will be provided via electronic communication sent to the address you have indicated on this Complaint Form. If you wish the response to be sent to your physical address, you must state this in the detail section of your complaint or grievance.